Zero Risk Assurance: If your fish or meat fails our 0-4°C cold-chain inspection, arrives unsealed, or displays any freshness flaw, we process an instant refund or replacement within 2–4 hours.

1. Cancellation Policy

  • Before Butchery (Within 60 seconds): Orders can be instantly canceled via the app or web storefront at no charge.
  • After Butchery Begins: Because fresh fish and meat are hand-cut to order (e.g. customized Bengali Cut, Curry Cut, Boneless Fillet) and are highly perishable, cancellations cannot be accepted once dark-store cutting has started.

2. Instant Refund & Return Policy

You are entitled to an immediate replacement or full refund under any of the following conditions:

  • Quality / Freshness Defect: Any off-odor, discoloration, or non-compliance with our 0% formalin standard.
  • Damaged / Leaking Packaging: Broken tamper-evident seal or cold chain ice slurry puncture.
  • Incorrect Cut or Weight Discrepancy: Material deviation from the cut type or net weight yield chosen.
  • Missing Item: Any item billed but not handed over by the delivery rider.

3. 2-Hour Reporting Window

Due to the perishable nature of fresh meat, poultry, and seafood, quality complaints must be reported within 2 hours of delivery handoff.

How to report:

  • In-app: Tap Help & Support → Freshness & Quality → Submit Ticket with Photo.
  • WhatsApp / Hotline: Message our customer hotline at +91 98300 99881.

4. Refund Settlement Method & Timelines

  • UPI / Instant Bank Transfer: Credited within 2 to 4 hours of approval.
  • Credit / Debit Card: Processed immediately from our gateway; reflects in your bank statement within 3 to 5 business days per standard banking cycles.
  • Cash on Delivery (COD): Direct UPI transfer to your provided UPI ID or instant wallet credit per your preference.